The book was used during a SIRT (Serious Injury Response Team) class that I took at work. It was a very easy to follow and informative book on how to handle emergencies when they arise. I felt like I had learned quite a bit during the class and even bought my own copy after the class had ended because three days with the book was not enough to learn everything the book had to offer. I have only one sugestion, Chapter 15 on Poisoning.....the scenerio deals with Ashley and Kristen but the "Mind At Work" problems dealt with Rosa and Tommy. Somehow someone goofed but as it turns out the answers are the same even though the names were changed to protect the innocent (hee hee!!!)Seriously though, I did enjoy the book and am very glad I decided to purchase it from the Red Cross after the class was over.